Airvionics DMS Web and App Support Guidelines
Before seeking support or technical assistance, we kindly ask you to familiarize yourself with the following guidelines. This will help streamline the support process and ensure a prompt and efficient resolution to your inquiries or issues.
Please note that the most preferred method of support is as specified in the Software Maintenance and Support Policy outlined in the tailored Work Order, which is customized to meet each client’s specific requirements and installation.
No Direct Support
Our support services are not available for the workforce members accessing the client-specific installation. If you encounter any issues, please contact the designated admin/manager-in-charge assigned by your organization.
Support Requests
Support requests areis exclusively for Airvionics client-specific admins/managers. They are responsible for submitting support requests on behalf of the organization.
Contact Designated Admin/Manager
For any support issues, users should reach out to the designated admin/manager-in-charge who will then report the issues to the Webonautics contact person(s) mentioned in the Work Order.
Service/Support Hours Limitations
Workforce members are not permitted to submit support requests directly to account for the allocated service/support hours specified in the Work Order and License Agreement. Please contact your designated admin/manager for assistance.
Restricted Support Requests
Only the admin/manager or the specified contact person(s) mentioned in the Work Order are authorized to submit support requests. Kindly follow the instructions provided in the Work Order for convenient contact and support availability.
Document/Content Issues
Our support services do not cover document/content errors or issues. User account creation and file uploading are the responsibilities of the client organization's team members assigned by the organization.
Web Application or App Issues
If you encounter any issues related to the functioning or non-functioning of the Airvionics app or web application, please submit a support request as mentioned in the Work Order issued to your Organization.
We appreciate your cooperation and adherence to these support guidelines. Should you have any questions, please reach out to your designated admin/manager(s).